Members & PSL FAQs

What is Auto-Enrollment?

Auto-Enrollment ensures that season ticket members are able to reduce the stress of keeping their account is in good standing for the next season.

Members are automatically enrolled in their season ticket payment plan from the 2018 season. Accounts that purchased through STR or another third party site will be enrolled in the season ticket payment plan that begins on February 1st.

Can I switch my payment plan?

Yes. You have three options for your season ticket payment plan:

4 Payments over 5 Months - Payments Deducted on 2/1 - 4/1 - 5/1 - 6/3

50/50 Payment Plan - Payments Deducted 2/1 - 6/3

Pay in Full - Payment Deducted 2/1

Please contact your service rep to update your payment plan.

What is my 2019 Season Ticket Account Number?

Your Season Ticket account number is the same as your Mercedes-Benz Stadium PSL account number. Log into your season ticket account manager using your email address associated with your PSL account to view the account number.

Can I manage my season tickets on my mobile phone?

Yes, Download the Atlanta Falcons Mobile App to access Mobile Ticketing features and to quickly access your game day tickets. Note, you will not be able to submit a payment invoice on your mobile phone.

How can I submit a Payment for my Season Tickets?

  • New for 2019: Your account has been automatically enrolled in a season ticket payment plan based on the dates of your 2018 season ticket payments.
  • Make checks payable to: Atlanta Falcons and include your account number with your notice to the following address. Allow (2) - (4) business days for processing

Atlanta Falcons

Attn: Season Ticket Services

1 AMB Drive NW

Atlanta, GA 30313

What if I can't make my Season Ticket or my Personal Seat License Payment?

In order to maintain your PSL Membership, season tickets must be consistently renewed each season. Failure to make your Season Ticket Payments and PSL Payments will result in the forfeiture of the Falcons Account.

How can I update the contact information on my account?

Season ticket members can update account information through the “Edit My Profile” in their account manager.

What should I do if my gameday card(s) are lost or do not arrive before the first game?

In the event your gameday card(s) are LOST, STOLEN or has NOT arrived in the mail immediately contact your Atlanta Falcons Service Team at (470) 341-4500/option 2 or via email at Fans@Falcons.NFL.com to report lost season tickets.

How does Mobile Ticketing work?

Members can download the Atlanta Falcons Mobile App for quick and easy access to their season tickets on their mobile device. Members can also email or resell their gameday tickets through their mobile ticket account. Click HERE for a step by step guide to accessing your mobile ticketing account.

Can I sell my single game tickets?

Yes, when you can't go to the game -- members can now sell their game tickets directly to other Falcons fans using the official NFL Ticket Exchange powered by Ticketmaster. For a Step by Step tutorial guide, click HERE. Season ticket members must be paid in full on their season tickets and current on their annual PSL payment.

Who can help me with my specific account questions?

The Falcons service team is dedicated to providing personalized attention for our season ticket members. Anyone on the service team can assist you with your account. Chat live with us online, email us at fans@falcons.nfl.com or call us at 470 - 341 - 4500.

Are my Season Ticket Payments separate from my PSL Payments?

Yes, your season ticket invoice is a separate invoice. To submit a payment to your PSL invoice click My PSL Account Manager and login to your account. (Please note: Your login credentials may be different than your My Falcons Account Manager)

Do all of the payment plans have automatic charges?

Yes, payments are automatically deducted on the associated dates. PSL Payments are not withdrawn automatically and must be submitted each time.

Can I choose the dates of my monthly payment plan?

No, we are unable to alter the dates of the associated payment plans. Your season ticket payments will be automatically deducted on the prescribed dates associated with your payment plan

If I wanted to pay by check, where do I mail my payment?

Payment for both season tickets and your PSL* can be mailed to:

Atlanta Falcons

Attn: Season Ticket Services

1 AMB Drive

Atlanta, GA 30313

*Please note in the memo of your check, your account number and where to apply the payment (season tickets or PSL).

How can I relocate my seats?

There are two options for relocating your PSL:

1. New for 2019: Members that have paid off their PSL Balance in Full will have the option to relocate their seats in March. More details will be communicated to accounts that qualify in February

2. Members are able to sell their current PSL Location and purchase a new location through the STR Marketplace

How can I update the credit card for my monthly payment?

Please contact the service team by emailingfans@falcons.nfl.com to update your preferred payment method. You can also login to your My Falcons Account Manager to add your new method of payment, but this DOES NOT update it for you next payment.

How do I transfer my PSL?

Members who need to transfer their PSL to another person can do so through the STR Marketplace (https://falcons.strmarketplace.com/)

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