P&G Lead With Love | Atlanta Falcons – atlantafalcons.com

Deontae joined the Ticket Office in October of 2017. He always has a smile on his face and tends to brighten the room. Fellow teammates have described Deontae's energy as infectious. His way of arriving early, preparing for the event, and coming to work with a positive attitude is motivating for others! Deontae's belief of "treating people as you would like to be treated" has led him to be a very patient and understanding person. His ability to listen and understand situations around him, even diffuse a ticketing issue before it becomes a problem speaks volume for his initiative and character

Few notes from our guests:
"Deontae eased my teenage daughter's crying by reassuring her –he will do everything he can to make sure she sees Taylor Swift"

"I know the stadium is proud to have kind folks like Deontae on their staff"
" Thank you for listening to my ticketing situation and taking the time to assist" "The world needs more people who are patient & polite"

Deontae is confined to a wheelchair. We commend and appreciate who he is and his contributions to our Team. He proves without a doubt that his physical impairment does not limit him to Lead by Example. Deontae has no limit with his kindness, leadership, or willingness to go the extra mile for our customers and his teammates.

Dominic is an exceptional tour guide and an asset to the team at Mercedes-Benz Stadium. His dedication to his role and commitment to the core values are evident through the consistent positive feedback received from tour guests and students alike. Dominic's dedication to education, his ability to connect with people, and his commitment to excellence make him a standout professional deserving of recognition for his contributions to the team and the educational experiences he provides to guests and students alike.

Faye Nealy is a shining star who always leads with love. She manages a team of 22 and on any given event day, she consistently seeks opportunities to keep her team engaged and motivated. During one of the busiest shows of the year, Faye was responsible for relocating hundreds of guests to different seats. And although that job required a lot of walking all over, she got it done and created many exceptional memories for our guests that night. Faye can always be counted on to create excitement and fun; she leads with love by giving her time, care and professionalism. She lives the core values and encourages all around to do the same.

Jon has always had the suite set-up well before the event start time and ensures all items are stocked during the event, to the best of his ability. He is great with knowledge of the stadium and is even able to provide fun facts about the stadium and other suites to new guests. Entertaining our clients and their guests is always made easier when Jon is present. Hopefully he can continue to serve as Host at the Truist Suite

Pam Osborne is a bright and shining light for MBS associates who come to the stadium daily. Not only is she a dedicated and tireless worker, but she makes an effort to council and help young associates with their work experience. She is a mature and loyal associate who invests her time to lead other associates to understand and see other points of view and helps keep morale in what can be a difficult role at times, as high as possible. There are countless stories that could be shared that showcase Pam's "Lead with Love" care but this one stands out:

A lady came into the office to drop off her badge and gear who had been hired by the GS team. She worked one day and she felt the role was not for her. Pam made a point to apologize for her difficult work experience. She listened to her reasoning for not wanting to work here anymore and showed great empathy. I listened as she pointed out things she might consider trying to do before leaving a job that can have so much impact on others. She explained to the lady that she could be the catalyst for change that could have an impact on so many others. As she spoke, I was struck by her genuine kindness in listening and showing great concern for this young lady.

This is only one example of the love Pam shows for associates and visitors alike.

Wyatt joined the Guest Services team in 2021 and has continually delivered exceptional experiences to our guests, his peers and team members. As both a tour guide and a Guest Services Captain, Wyatt can frequently be seen throughout the building making others smile and laugh. Wyatt is always willing to do whatever it takes to ensure everyone is ok, he often volunteers to take on more responsibilities and was recently promoted to the Captain of the Delta Fly Through Lane event day team. We're proud of Wyatt and his incessant drive for excellence, he motivates others to do the right thing and never stops living the core values.

What can we say about Jean? This young man goes out of his way to provide the best experience for our guests and fans. There hasn't been a single event that we haven't received written feedback from someone about Jean. We are used to hearing from female patrons, but to receive consistent positive feedback from male patrons about Jean and his work is something we have come to expect week after week. His gentle spirit is unique and refreshing. He always puts people first and leads by example. The small details do not escape Jean. His bathroom is always in pristine condition, and he is ALWAYS ready to assist any and all guests who come into his space.

We can all agree that Lead and Love are inseparable, but what happens when you add innovation to the mix- you get Malcolm Lockhart. Malcolm was born in Decatur, Georgia and raised in Stone Mountain with his parents and two older sisters. He is a freshman at Morris Brown College majoring in Music Production. He is no stranger to giving back, from participating in donation drives for Atlanta's homeless, donating clothes to clothing drives and working with non-profit organizations to provide necessities to people and families in need around the Metro Atlanta areas. Giving back to others, leading by example, and including everyone are just a few of the contributions to the Conversions Team and Stadium Ops department. We are thankful to have Malcolm, he is a Star and on the rise.

Mauri Jordan is the direct supervisor of our ticket taking staff at Gate 1 on major event days and is a prime example of someone who leads with respect and kindness. She is excellent at training new team members, managing gate flow, and welcoming our patrons with the utmost respect and joy. She is an excellent representative of S.A.F.E. Management and Mercedes-Benz Stadium staff; it is truly no wonder how we consistently rank high for security and fan experience across the NFL when we have Mauri and those that she has trained working on game days and private events.

Teesha Bailey is the embodiment of #LeadWithLove, for her constant actions to her peers, fans, and friends throughout the season. As our supervisor for the Team Store, Teesha ensures the Team Store is ready for every event. She consistently goes out of her way to make sure her fans have the best experience possible. This includes tracking down products throughout the stadium, calling our other location, etc. On many other occasions Tee has called her fans days or even weeks after events to let them know she has tracked down an item they may have been looking for. Her "people first" attitude is the characteristic that stands out the most. Not only does she go the extra mile for her fans but EVERYONE on her staff can tell you she does this for them as well. This is in her blood, her DNA. This also translates over to her ability to be a great LEADER. She actively demonstrates empathy, integrity, commitment, accountability and vision. These are just a few of the characteristics she exhibits daily. We are extremely proud to have her as part of the Fanatics team at MBS and enjoy watching her grow.