Fan Experience

Georgia Dome Policies

Ticket Operations

The Falcons Ticket Office operates several areas where season ticket holders can obtain assistance on game days. Outside of the stadium, ticket service windows are located in the West Plaza ticket office on the north side of the Georgia Dome between Gates B and C. The Falcons ticket office opens two hours prior to each home game and will remain open until the beginning of the 4th quarter. Ticket resolution windows are also available at Gate A and lower Gate C. On the inside of the Georgia Dome, the Falcons ticket service window is located on the Lower Level at Aisle L43, near Gate D and is open beginning two hours prior to kickoff and will remain open until the beginning of the 3rd quarter.

Parking/Mass Transit

The Falcons have structured a transportation plan that gives Season Ticket Account Holders options for traveling to the Georgia Dome for home games.

1. The Falcons have an on-going partnership with MARTA (Metropolitan Atlanta Rapid Transit Authority) that offers discounted rates to account holders who prefer to take rapid transit to the Georgia Dome. MARTA has over 25,000 free parking spaces. Transfers between bus and rail are free. Trains run as frequently as every 5-10 minutes for Falcons games. To reach the Dome, fans should take the train or bus to Five Points Station and transfer free to the Philips Arena/Dome/GWCC Station. Patrons coming from the East should take the train to the Philips Arena/Dome/GWCC Station and take the platform up the walkway to the Georgia Dome. Patrons coming from the west should exit the train at the Vine City Station and walk across Northside Drive to the Georgia Dome.

2. The Falcons have acquired the use of parking lots within close proximity of the Dome for account holders who prefer to drive to the Georgia Dome. The allocation of parking permits by lot is done on an account seniority basis by the date payment is received in the ticket office.

These lots are contracted annually, therefore, the same lot location cannot be guaranteed each year. Account holders who purchased a parking permit in one of these lots the previous season have the option to renew their permit (if same lot is available) before passes are made available to other account holders. Account holders are assigned their highest prioritized lot available at the time their order is processed.

Accessible Parking

Limited handicap accessible parking is available on game day in the Georgia Dome's Silver Lot (south side of Dome) and International Deck (located between the Dome and Philips Arena) on a first-come first-served basis for drivers displaying a state-issued disability parking permit or tag. All vehicles attempting to park in handicap accessible spaces must have a handicap license plate or a valid handicap permit.

Other Forms Of Transportation
Taxi Service

Taxi service is readily available before and after the game. Fans interested in taking a taxi to their next destination will find a taxi stand on the south side of International Plaza, home of Falcons Landing (just outside Upper Gate D), on Andrew Young International Boulevard. Please consult your telephone directory for specific numbers.

Limousine Parking

Game day limousine parking is available on a limited basis in the Dome's Orange Lot (south side).

Bicycle Parking

Bicycles may be parked at the bike racks on the south side of the Georgia Dome at the owner's risk. Bikes may not be locked to posts, trees or signs. Motorized bikes are not permitted.

Bus Parking

Bus parking is available for $20 on game day in the Dome's Yellow Lot on a first-come, first-served basis. For additional information please call (404) 223-4109.

GWINNETT COUNTY TRANSIT... ... ... ... ... ...(770) 822-5010
COBB COMMUNITY TRANSIT (CCT)... ... ... ...(770) 427-4444

Entry

Gates to the Georgia Dome open to fans two (2) hours prior to kickoff.

The turnstiles at the Georgia Dome are activated by barcode tickets only. Each ticket has a barcode that must be scanned in order for each fan to enter the stadium. If your ticket is missing a barcode, please contact the Falcons Ticket Office (404) 223-8000. On game days, please visit the Falcons Customer Service windows located on the north side of the Georgia Dome in the West Plaza ticket office to rectify any barcode-related ticket problem.

Smoking Policy

For the comfort and health of all fans, the Georgia Dome is a smoke-free environment. There is no smoking allowed in the facility.

Smoking is permitted outside of all entry gates. If you wish to smoke while at a Falcons game, pick up a wristband at a Dome Service Center and proceed outside to the designated smoking areas. You must present your wristband and your ticket to re-enter the Georgia Dome.

Individuals who violate the smoke-free policy will be asked to leave the Georgia Dome.

Alcohol Policy

No alcoholic beverages may be brought into the Georgia Dome. You must be 21 years of age to buy alcoholic beverages in the state of Georgia. Proof of age is required. For your safety, alcohol will not be sold to an intoxicated person and the Georgia Dome reserves the right to deny the sale of alcohol to anyone. Alcohol sales conclude after halftime for games starting after 6 p.m. and after the third quarter for games starting before 6 p.m.

Bags And Backpacks

To provide a safer environment for the public and significantly expedite fan entry into stadiums, the Atlanta Falcons are implementing an NFL policy that limits the size and type of bags that may be brought into stadiums. Read More.

Banners

Banners can be no larger than 3' x 8' if they are being hung and 3' x 3' if they are held by hand. They can be hung only by rope or string and cannot obstruct the view of other fans or any permanent Georgia Dome signs, team signs, sponsor signs or banners. Banners must be related to the game and may not be derogatory, profane or commercial. The Falcons and Georgia Dome management reserve the right to remove banners which they deem inappropriate.

Cameras And Video Cameras

You may bring a still camera into the Georgia Dome and take pictures as long as the pictures are intended for personal use and not for future sale. Video cameras are not allowed in the Georgia Dome. NFL policy prohibits the video taping of any Falcons game unless written authorization has been obtained from the Atlanta Falcons.

Cell Phones

The use of cellular phones are permitted inside the Georgia Dome provided they do not interfere with other fans enjoying the game.

Fan Security

Falcons' fans are among the greatest in the NFL, but there can be instances of forgetfulness in a crowd of over 70,000 people. For your safety and convenience, Contemporary Services Corporation (CSC), along with the City of Atlanta Police, Fulton County Police, the Georgia State Patrol and MARTA police work hand-in-hand at each of our games to ensure your game day experience is a positive one. If you have an emergency, please notify the nearest Guest Services representative immediately.

In serious cases of rowdy behavior or profane or abusive language, stadium security will first issue a warning. If the disruptive behavior continues, the person will be subject to removal or arrest. Multiple violations may result in revocation of season tickets.

Field Access

NFL regulations prohibit spectators from entering the playing field. Only authorized personnel with proper credentials will be permitted on the field before, during or after a Falcons game. Violators will be subject to prosecution.

Food And Beverage

Food and beverage cannot be brought into the Georgia Dome or on the property without the express written permission of Levy Restaurants. Click here for details on food and beverage options inside the dome.

Noise Makers

Artificial noise makers such as whistles, cow bells or bull horns are against NFL regulations and not permitted in the Georgia Dome.

Radios And Televisions

You may bring a radio or portable television as long as you listen with an ear piece. Equipment must be kept on your lap or must fit under your seat without obstructing the aisle.

Thrown Items

Cans, bottles, beach balls, balloons or any items which might be thrown on the field are not permitted in the Georgia Dome. Violators will be subject to prosecution.

Prohibited Items

To ensure the safety of all attendees at Falcons games, fans are not permitted to bring the following items into the Georgia Dome:

  • Alcoholic beverages
  • Animals other than service animals
  • Backpacks
  • Balloons
  • Beach balls
  • Bottles
  • Cans
  • Flag poles
  • Fireworks
  • Food
  • Illegal drugs
  • Large bags
  • Laser lights
  • Noise makers
  • Outside food & beverage
  • Video cameras
  • Weapons
Scalping Prohibited

It is unlawful to resell or offer to resell tickets for any price within 2,700 feet of the Georgia Dome. Persons found to be involved in such transactions are subject to arrest, fines, and/or removal from the premises.

Georgia State Law Section 43-4B-30 (2001) and the code of Ordinances of the City of Atlanta (Chapter 106, Article II, Section 106-59).

Dome Customer Service

The Georgia Dome event staff is ready to assist Falcons fans with information, directions, lost and found items, emergency paging and other services. Dome Service Centers are located throughout the building and all gates (Gates A, B, C and D and Upper Gates C and D). The purpose of the centers is to provide a designated place to obtain assistance, as well as obtain other game related information and service.

Designated Driver Program

Team Georgia is located at the Dome Service Centers at all gates. Team Georgia will sign up fans who choose not to drink alcohol for a grand prize drawing through the end of the first quarter. The winning ticket number is announced on the public address system in the fourth quarter. The winner presents the winning ticket at the Falcons Customer Service window at aisle L43 to redeem their prize. Some prizes in recent years have included club level seating for a future Falcons game.

Emergencies

In cases of emergency, notify the nearest usher, security personnel or uniformed police in your area. If no one is available, go to any Dome Service Center located at each entrance to the Georgia Dome.

Medical Assistance

If you need first aid or medical assistance while at the Georgia Dome, please contact any event staff for assistance or pick up a red house phone and dial 8888. Make note of your location within the Dome, the type of emergency and number of people involved. There are first aid stations located at lower Gate D and in the upper level at aisle U22. In addition, 16 medical teams roam throughout the Dome during Falcons games.

Lost Children

Any report of a lost child will be acted on immediately by event personnel to locate and return the child to his/her parent(s) or guardian(s). Lost children will be taken to the nearest Dome Service Center. Parents should contact Guest Management for prompt initiation of lost child search procedures. After 30 minutes, if a parent or guardian is not located, the lost child will be taken to the Dome Security Control Center for further efforts in locating the parent(s) or guardian(s).

Tag-a-kid Program

Arm bracelets for children are available at any Dome Service Center. Each bracelet lists a child’s name, parent's name, important contact phone numbers and seating information to aid in their safe return if they should become separated from their party. Tags are available at any Dome Service Center.

Lost And Found

Items may be turned in and retrieved at all Dome Service Centers. Thirty minutes after the conclusion of a game, items are turned over to Dome Security. After an event, call (404) 223-8900 to inquire about lost items.

Lost items are kept for one month; those unclaimed after that time period are donated to charity.

Wheelchairs

Fans who need wheelchair assistance while at the Dome should visit one of the eight Dome Service Centers and ask for Guest Relations. There is no charge to rent a wheelchair. A signed credit card form serves as a deposit, which is returned when the wheelchair is returned.

Assisted Listening Devices

Guests who are hearing impaired may request assistive listening devices at any Dome Service Center.

Ttys

Telecommunication devices for guests who are hearing or speech impaired are available at the Dome Customer Service window, near gate A, at Aisle L51.

General Information
Aisle/Section Entry

Tickets should be retained throughout the game to assist in seat verification and entry into each aisle/section.

Aisle Traffic

In consideration of all fans, please try to keep aisles clear during play on the field. When possible, try to limit aisle movement to timeouts or other stoppages of play.

Atms

ATMs are conveniently located at every gate and at upper level aisles U10, U25, U30, U36, U41 and U51.

Baby Changing Stations

For fans with babies, changing stations are located in most restrooms throughout the Georgia Dome.

Drinking Fountains

Drinking fountains are located at lower level aisles L6, L10, L17, L25, L32, L36, L43 and L51, at each entrance of the restrooms in the mezzanine, and at upper level aisles U7, U9, U18, U24, U33, U35, U44 and U50.

Elevators

Elevators are located at lower level aisles L17, L25, L43 and L51 and upper level aisles U18, U24, U44 and U50. We encourage fans to reserve elevators for use by the disabled and elderly.

Food And Beverage

MGR Food Services, the Dome's in-house catering company, operates more than 75 food outlets and four food courts as well as several restaurants. In addition, fans will find traditional hot dogs, hamburgers, barbeque, chicken wings, fresh salads, deli sandwiches, fresh baked pretzels and fresh popped popcorn at convenient locations around the Dome. Falcons' fans can also enjoy gourmet desserts, Italian Ice and ice cream, as well as beer from around the world, cold soft drinks and cocktails.

Paging

Spectators may not be paged in the stadium unless it is a medical emergency. Persons needing to be contacted during the games may leave their seat locations at a Dome Service Center.

Press Will Call

Press Will Call windows are located at Gate E on the north side of the Georgia Dome.

Public Phones

Public phones are located at Gate D and lower level aisles L38 and L41.

Restrooms

Spacious restrooms with accessible features are located on all levels.

Service Animals

Trained guide dogs or service animals assisting guests with disabilities are permitted inside the Georgia Dome. All other animals are prohibited.

Strollers

Strollers are allowed into the Georgia Dome. During Falcons games, fans must check their strollers at Dome Service Centers located at each gate.

Umbrellas

Umbrellas may be brought into the Georgia Dome. During Falcons games, fans must check their umbrellas at a Dome Service Center or place them under their seats.

Tour The Georgia Dome

Want to see everything behind-the-scenes from the Falcons locker room to the turf? Want to see the VIP areas of the Dome from the press box and Dome suites? Take a Dome tour! Georgia Dome Tours are offered Tuesday through Saturday during the regular football season.

Individual tours begin at the Dome Administrative Entrance located between gate B and gate C. Group tours and corporate packages are available.

Hours

10 a.m. to 3 p.m. (every hour on the hour). Individual tours take place Tuesdays through Saturdays except on days with events in the Dome. Call (404) 223-TOUR for more details.

Ticket Prices (prices subject to change)

$6 Adults
$4 Students/Seniors

A group rate of $4 per person is also available for parties of 20 or more (reservation required - call 404-223-8600). Special Discount! Take $1 off individual tours with a Falcons ticket stub.

Opportunities
Game Day Employment

Do you have friends or family members who don't have season tickets? Would they like to be a part of the Falcons game day experience? If so, contact Contemporary Services Corporation (CSC) at 404-223-8157 for great game day employment opportunities!

Falcons Jr. Cheerleaders

Do you know a young girl between the ages of 6 and 15 that wants to become involved with the Falcons? The Atlanta Falcons Jr. Cheerleading Program is designed for this age group of young females. There are no tryouts. All skill levels are accepted. Members perform at selected Falcons home games and participate in various civic and cultural events throughout metro Atlanta. This six month program runs from June through December and is operated by experienced dance and cheerleading professionals.

The program not only emphasizes dance and cheerleading, but self-esteem, physical fitness/nutrition and education.

For more information, please click here.

Matrix Board Announcements

Fans wishing to announce a birthday on the Dome's matrix board during a Falcons game should visit www.AtlantaFalcons.com for a form to complete and fax to 770-965-3185. Requests must be received 10 days prior to the game selected. Due to limited space, anniversaries or other occasions will not be acknowledged.

Atlanta Falcons Youth Foundation

Provides Support for Local Non-Profit Organizations

The Atlanta Falcons Youth Foundation is the largest team-funded foundation in the National Football League, with a 2004 grant-making budget of $2,000,000. The foundation awarded more than $1.8 million in grants and scholarships to 61 non-profit organizations around Georgia in 2003.

The mission of the Atlanta Falcons Youth Foundation is to give back to the community by promoting the healthy development of youth. It does so by supporting physical fitness and sports in communities across Georgia through grant-making, strategic partnerships, and signature programs.

As we address overall physical fitness among Georgia's young people, our primary goal is to increase sports and recreation opportunities for boys and girls. The Youth Foundation supports innovative in-school and after-school programs, community athletic field development and encourages participation by all young people.

Non-profit organizations interested in applying for grants should write the Atlanta Falcons Youth Foundation, 4400 Falcon Parkway, Flowery Branch, GA 30542 or go to the Falcons website at www.AtlantaFalcons.com.

Georgia Dome Facts
  • The largest cable-supported domed stadium in the world.
  • A total of 8,300 tons of reinforced steel was used to construct the Dome, more than the weight of iron and steel used in the Eiffel Tower.
  • A 437-mile sidewalk, from Atlanta to Cincinnati, could be built from the 110,000 cubic yards of concrete used at the Dome.
  • The building covers 8.9 acres and contains 1.6 million square feet on all seven levels.
  • The 290-foot high roof is composed of 130 Teflon-coated fiberglass panels covering 8.6 acres. The roof's supporting cable totals 11.1 miles and the Dome is as tall as a 27-story building.
  • There are 203 executive suites and 4,600 club seats. The Dome's permanent seating capacity is 71,029.
  • The Dome has three times the code-required number of restrooms. All are accessible to guests with disabilities.
  • A pair of C-5 military transport planes could fit on the Georgia Dome's floor, which contains 102,000 square feet of prime exhibition space.
  • 798 lighting fixtures in the roof structure provide lighting.
  • The four, 1,250-ton air conditioning units in the Georgia Dome generate enough power to cool 1,666 homes.
  • To supply soft drinks to hundreds of dispensers, 32,952 feet of liquid lines wind through the stadium.
  • In addition to the annual SEC Championship, Chick-fil-A Peach Bowl and list of other impressive events, the Georgia Dome hosted Super Bowl XXVIII in 1994, Super Bowl XXXIV in 2000, the 1996 Centennial Olympic Games and the 2002 Men's NCAA Final Four.